Return/Refund Policy - IGH Supply

Your satisfaction means an awful lot to us. We are confident that IGHSupply will provide you with spectacular value, however, if you are not satisfied with your purchase after you receive it, please contact us. 970-945-2469 or sales@ighsupply.com.

We will work with you to resolve any issues and replace you product(s) or refund your purchase within the terms of this policy. We will do our best to get back to you within one business day regarding your issue.

Request return shipping information before returning any merchandise. 

Contact us (sales@ighsupply.com) before returning any and all items. Items sent back without authorization may not be refundable. Once authorized we will provide a return label for the product(s) return.

To be eligible for a refund, your item must be Unused in the original packaging and in the same condition that you received it or in like new condition and free of wear. All parts (i.e. cords, controllers, hangers) must be present when returned.

All brands: Only one item may be returnable. 

Return Lengths

     We'll pay for all standard shipping costs, charge no restocking fee and accept all returned items when the return is a result of our error.
     Unopened items within 31 days of delivery will receive a refund and will be charged a 20% restocking fee. If the return is a result of the customers ordering the wrong item(s) or simply no longer wanting the item(s), we will NOT pay for the return shipping.

You must call for a return authorization prior to returning any product. Items received without authorization will not be accepted.          

 Restocking fees

A stocking fee of up to 20%, depending on brand and subject to the manufacturer's policy, may apply if the item is returned. Restocking fees may not include return shipping costs. 

Returns outside of the return windows will not be refunded. Up to a 20% restocking fee may apply if an order is canceled before it ships. Once shipped, the items become subject to the return policy and restocking fees for that particular brand. Restocking fees and shipping fees will be charged to the customer if items were shipped, even if the customer did not claim the goods on the returned items.

Shipping fees charged to IGH Supply may not be refundable to the customer.

*In very extreme cases, we refuse the right to offer returns and refunds on any and all items after the product(s) has/have been shipped.

 Incorrect items

If you receive an incorrect product, we will pay for the return shipping costs as well as pay for getting the product to you. IGH Supply will not pay the return shipping charges for more than one product if the product was sent back and not incorrect. These shipping charges will be subject to the respective brand/companies prices and policy.

Lost/stolen/damaged items

 IGH Supply is not responsible for merchandise lost/stolen during or at delivery or damaged in transit.

 Warranties

After your purchase, the product is subject to the respective company's warranty policy. These policies may be found on the original supplier's/manufacturer's website or by contacting them. The warranty time lengths are also listed on the product page on our website. IGH Supply is not responsible for replacing or repairing your product while under warranty since this is the manufacturer's responsibility. Although, IGH Supply will assist you in getting your product replaced or repaired by coordinating with the original supplier/manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you about your refund.

If your return request is approved and your item(s) are returned successfully in line with our policy, your refund will be processed and you will be sent an email confirmation. Once we have issued a refund, this could take up to 3-7 business days.

       Thank you for your understanding, IGH Supply.